Shipping policy

Shipping Policy

Order Processing Time
- Orders are processed within 1 business day from the time of placement.
- Orders placed by 1:00 PM (local time) on business days are shipped on the same day.
- Orders placed after 1:00 PM or on non-business days (weekends and holidays) are processed on the next business day.

Shipping Costs
- Germany - Free of charge. 
- European Union countries (excluding Malta): Shipping cost is 13 EUR per shipment.
- Malta: Shipping cost is 25 EUR per shipment.
- Countries outside the European Union: Shipping costs are determined individually based on the destination country and selected courier. Detailed information is available during the checkout process.

Delivery Time
- Germany: Delivery typically takes 2 business days from the time of dispatch.
- Other EU countries: Delivery typically takes 4-5 business days from the time of dispatch.
- Countries outside the EU: Delivery time varies depending on the destination country and customs procedures. Estimated delivery time is provided during order finalization.

*Note*: The provided delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or customs procedures.

Courier Services
Shipments are handled by reputable courier companies:
- DHL and GLS: Primary couriers for shipments within the European Union.
- FedEx: Primarily used for shipments to the United Kingdom and countries outside the European Union.

Shipments Outside the European Union
- Shipments outside the EU are subject to customs procedures.
- Any import duties or local taxes are independent of the store and must be covered by the recipient. It is recommended to review local customs regulations before placing an order.
- Delivery times for shipments outside the EU may be extended due to customs procedures.

Shipment Tracking
- Once the shipment is dispatched, a tracking number and a link to the courier’s website are provided to monitor the delivery status.

Additional Information
- Delivery Address: The accuracy and completeness of the provided delivery address are critical for successful order fulfillment. The store is not responsible for delays or non-delivery due to an incorrect address.
- Shipment Insurance: All shipments are insured against loss or damage during transit.
- Shipping Restrictions: Shipping may not be available to certain countries outside the EU due to logistical constraints. Availability details are provided during the checkout process.
- Eco-Friendly Approach: Eco-friendly packaging is used whenever possible.

Contact
For any questions regarding shipping, please contact:
- Email: orders.eurogroup@gmail.com
- Customer Service Hours: Mon-Fri 8:00 AM–4:00 PM